Wow was such a great night at the BET awards. But then had THE WORST STAY @RitzCarlton DO NOT STAY THERE!! THEY DONT LIKE BLACK PEOPLE!!
— Leslie Jones (@Lesdoggg) June 26, 2017
Jones did not reveal her specific issue with the hotel, a customer service rep soon responded to Jones on social media.
We’re very sorry to hear this. We pride ourselves on providing excellent service to all. Please DM us & we’ll look into this right away.
— The Ritz-Carlton (@RitzCarlton) June 27, 2017
The Ritz-Carlton Los Angeles is near the Microsoft Theater, where the BET Awards were held. The hotel’s manager, Curtis Kent, told The New York Daily News that staffers are looking into Jones’ claims; the Brandman Agency, which represents the hotel chain, declined to comment.
“Diversity and inclusion are part of the fabric of The Ritz-Carlton’s culture and operations. We remain committed to providing an environment where all feel welcome,” the hotel chain said in a statement. “While we do not comment publicly about individual guests, we take every guest concern seriously and work quickly to resolve issues.”